Freight, Logistics and Distribution

Senior Technical Writer


The Company and the Product

We develop and supply the Azyra world class enterprise system used by 100+ logistics companies in 12 countries. It handles CRM, operations, warehousing, financials, Office integration, phone apps, EDI, APIs, online web service and business intelligence to world class standards in a superbly designed Microsoft SQL Server database. Established 30 years ago, we are owned and managed by the Irish software development team and are financially strong resulting from the quality of the system and subscription revenue from enthusiatic clients. Having replaced systems from global competitors, we are now gearing up for growth in markets around the world. In addition the Azyra product is being broadened to compete head on with enterprise systems not just for logistics but for any industry.

The Role

A key factor in our growth is a new role for a senior technical writer who will produce and maintain a new generation knowledge repository and videos aimed at users of the software for the purpose of training, support and marketing. Azyra is exceptionally user friendly so the knowledge respository and videos will have a high level focus on using the system to improve efficiency in addition to documenting how it operates.

Day to day work

Initially, the Senior Technical Writer will work with our Chief Architect and the Ayzra Support Team to produce the knowledge repository for the system - from CRM through operations, warehousing, financials and business intelligence.

Produce support and marketing videos.
Update and manage the repository and videos to keep up with Azyra’s remarkable flow of new features, facilities and refinements.

Participate with our managers and directors in consulting and training in Ireland, the UK and overseas to understand users’ requirements and how they perceive the software.

Research and advise on the best tools for managing and publishing the knowledge repository.
Work with our directors, and our development and support teams on continual improvements to the software.

Prospects

The company has a flat organizational structure so talent and contribution are rapidly identified. Building on the success of the knowledge repository, there will be opportunities to take on additional senior roles covering:

Management of global language translation of the user interface, knowledge repository and videos.
Development of templates and standards for all written communication - external and internal emails, documents, web pages and blog posts.
Management of the quality of all external written communication.

Work Life Balance

We have an excellent working environment – for example, we don’t do overtime so you finish the day with the time and energy for a full life which is the basis of a true professional.

Management Development Programme

Ongoing learning is strongly encouraged with a wide range of training and outside courses – not necessarily related to your current role but with a view to your ongoing professional development.

Salary

We have a very positive remuneration policy. Your package will always be highly competitive ensuring you share in the success and growth of our business.

Location

Our head office at Central Park in Dublin is beside the Luas stop and has excellent facilities including parking, bike to work, a top class gym and Pilates classes.

Work From Home

After an induction period, there will be the opportunity to work from home for a significant part of each month and collaborate with colleagues using Microsoft Teams.

Requirements for the role

A 2.1 degree in Business, Accounting or Management Information Systems.
A number of years’ experience in technical writing for users of software or writing business procedures.
Familiarity with accountng, CRM and business systems.
Good general IT skills and knowledge.
Ability to take a high level view combined with attention to detail.
Good teamworking experience.

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